At Mudehwe Cosmetics, customer satisfaction is important to us. We take pride in providing high-quality beauty products and want every customer to have a positive shopping experience.

 

ALL SALES ARE FINAL

Due to the hygienic nature of our beauty and cosmetic products, all sales are final. We do not accept returns or exchanges for change of mind, incorrect shade selection, or personal preference.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We understand that unexpected issues can occur. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

When contacting us, please provide:

• Your full name and order number

• A brief description of the issue

• Clear photos of the product and packaging

Once your request has been reviewed, we will determine an appropriate resolution, which may include a replacement or refund.

REFUNDS

If a refund is approved, it will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to reflect the refund.

ORDER CANCELLATIONS

Orders may only be canceled before they have been processed or shipped. Once an order has been processed for shipment, cancellation requests may no longer be accommodated.

CONTACT US

For questions or concerns regarding your order, please contact Mudehwe Cosmetics through the contact information provided on our website.

We appreciate your understanding and thank you for choosing Mudehwe Cosmetics.

This policy does not limit any rights or remedies available under applicable consumer protection laws.