At Mudehwe Cosmetics, we are committed to ensuring your beauty essentials arrive safely and efficiently. Every order is carefully prepared and packaged to provide you with a seamless shopping experience.

 

Order Processing

All orders are processed within 1–3 calendar days, including weekends but excluding postal holidays.

While orders may be processed during weekends, shipment and carrier pickup are subject to post office operating hours. Orders processed when postal services are closed will be shipped on the next available postal operating day.

During holidays, product launches, restocks, or periods of high order volume, processing times may be extended.

Please note that processing times are separate from shipping and delivery times.

Shipping & Delivery

Once your order has been shipped, delivery times will vary depending on your location and the shipping method selected at checkout.

Shipping costs are calculated and displayed at checkout before your purchase is completed.

Delivery estimates are not guaranteed, as delays may occur due to weather, carrier operations, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please allow time for tracking updates to appear after your package has been accepted by the shipping carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been shipped.

Lost, Delayed, or Missing Packages

If your package is delayed, lost, or marked as delivered but cannot be located, please contact us so we can assist in reviewing the situation.

Shipping concerns will be reviewed on a case-by-case basis in accordance with applicable consumer protection laws.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photographs of the product and packaging.

We will review your concern and determine an appropriate resolution in accordance with our Return & Refund Policy.

Contact Us

For questions regarding shipping or your order, please contact Mudehwe Cosmetics using the contact information provided on our website.

Thank you for choosing Mudehwe Cosmetics. We appreciate your support and look forward to delivering a little luxury to your doorstep.